Turn around times and shipping Information
Turn Around Times
Turn around times - 2019
Orders without printing: 2-3 business days.
Orders with printing: Allow 7 days from time of order until dispatch from our warehouse. Order on a Friday night, your 7 days start from Monday.
Proofs: (if included) 3-4 business days after ordering. FINAL approval of the proof is needed, in writing, before your order can be printed. Your proof will be emailed to you. Please check your spam folder if you haven’t seen it by day 4. When we have your final approval, your order will be added to the next available print list.
RUSH orders: $25 rush fee. 24* hour turn around from time of order. Contact us ASAP to organise and pay fee. *can not be guaranteed. CONTACT us first.
SHIPPING - Australia & World wide (scroll down)
Our postage charges are separate to your product purchase, and are set at the standard price you would pay at any post office.. Here you’ll find all our domestic postage options, international postage options & payment options.
PLEASE CHOOSE THE CORRECT POSTAGE OPTION IN CHECKOUT.
- Local pick ups are welcome, by appointment only - FREE. Please call/text or email us to arrange a pick up time. Our warehouse is in Kilsyth, in the outer eastern suburbs of Melbourne. We are not always at the warehouse, so please call first.
** We HIGHLY RECOMMEND selecting an express or regular post with tracking option. If your parcel is lost and not shown as delivered on the tracking page, it will be replaced IF you choose regular with tracking OR express. The $2 option WILL NOT BE REPLACED IF LOST IN THE MAIL. If you choose this option, you accept this risk.
** PLEASE double check the delivery address you put on your order form. We will not replace orders sent to the wrong address if you allow auto fill to type in your address!
** If you provide the wrong address, and your parcel is returned to us, you’ll need to pay the postage again. Aus Post charges us a return fee, so fair’s fair.
- $2.00 USB regular postage - NO TRACKING OR REPLACEMENT - If you purchase USBs and choose the $2 postage option, you'll be charged $2 per USB. Your order will be sent by regular snail mail in a padded bag with stamps. It will not have a tracking number, and will not be replaced if lost in transit. DO NOT choose this postage option for larger products. If you do, we will invoice you for the remainder of your postage charge, and your order will not be dispatched until the full postage charge has been paid.
- $7.50 - FLAT envelope express postage - Wafer USBs ONLY These envelopes will ONLY hold 1 - 4 wafer USBs. Your order will be sent in a flat express envelope. It will have a tracking number, and will be covered by our replacement policy if lost* in transit. DO NOT choose this postage option for larger products. It’s a flat envelope. If you do, we will invoice you for the remainder of your postage charge, and your order will not be dispatched until the full postage charge has been paid.
- $11.00 regular postage with tracking - Flat rate per order $11.00 + $2 per item in order. If you choose this option, your order will be sent by regular post in a padded bag or box. It will have a tracking number, and will be covered by our replacement policy if lost* in transit. You will receive an email with your tracking number from Aust Post. Please check your spam folder, before contacting us, if you do not receive a tracking email.
- Express post with tracking - Priced by weight, and ONLY available if your order will fit in an express satchel. If you choose the express option, but your order is too big to fit the express satchel, we will have to send it by regular post with tracking. If there is a difference in postage we’ll contact you. Some areas of Australia are not included in the Aust Post guaranteed next day delivery. Please make sure you are familiar with their guidelines for your area. If you choose this option, your order will be sent by express post in a an express satchel bag. It will have a tracking number, and will be covered by our replacement policy if lost* in transit. You will receive an email with your tracking number from Aust Post. Please check your spam folder, before contacting us, if you do not receive a tracking email. Express post covers postage only. It does not mean your order will be posted out any faster than usual.
If you need your order sent express, but it won’t fit inside the satchel, we will have to get an express quote for you. There will be an additional charge for express if it won't fit in a bag and a box is needed. Please make sure you tell us you need express if you suspect your order will be too big for a satchel. Please keep in mind that express to any postcodes outside VICTORIA, will be very expensive if your order does not fit the express satchel. Just because you tick express, doesn’t mean you are entitled to express.
- up to 500g $12.00 per satchel
- 501g - 1kg $15.00 per satchel
- 1kg - 3kg $17.00 per satchel
- 3kg - 5kg $28.00 per satchel
*Lost in transit - If your parcel doesn’t show up on your end and the Australia Post tracking page does not show it as delivered, we consider it lost. In this case, your order is covered by our replacement policy. We will resend your order. If the tracking page says your parcel has been delivered to your address, we consider this to be delivered. If for some reason you believe it has not been delivered, you’ll need to put a claim in with Australia Post. We won’t be held responsible for parcels that go missing after they’ve been delivered and/or signed for by someone at your address. A tracking email will be sent to you, with options for redirection or to nominate a safe place if you won’t be home.
The postage calculator can occasionally over estimate the charge. If you think you are about to be charged too much for postage, please contact us before finalising your order. We can check on it for you, invoice you directly, and offer a direct deposit payment option, or take your card details over the phone.
PAYMENT OPTIONS FOR AUSTRALIAN CUSTOMERS:
- The online store allows credit card payments, Apple Pay and PayPal. It uses a secure transaction facility.
- Credit card and Eftpos facilities are available if you choose to pick your order up from our warehouse. Please make an appointment.
- Credit card over the phone is available for customers wishing to pay for their order over the phone. Your credit card details are typed straight in to an eftpos machine. We do not keep credit card details. A receipt is printed and attached to your invoice that goes with your order.
- PayPal payment - If you need to order via email, you have the option of paying us via PayPal. Your invoice will have our PayPal account details on it, with directions for a link to our account.
- Direct deposit - For those wishing to transfer their payment straight into our account at a branch or online. Online transfers can take 2 business days to clear. If you need your order dispatched quickly, please email us a copy of your transfer receipt as proof of payment.
*EDST - Eastern Daylight Savings Time - Melbourne time.
We can only post to Australian postcodes (zip) via the online store. If you are ordering from outside Australia, please contact us for a product & shipping quote. The GST (tax) needs to be removed from your product price. PAYMENT BY PAYPAL ONLY. All prices and shipping costs are in Australian dollars AUD.
Here are some examples of what the shipping costs to your country could be:
NEW ZEALAND (AUD) per kg. Charged per weight, not size. Airmail 3-6 business days.
1kg $16, 2kg $19, 3kg $24, 4kg $29, 5kg $33, 6kg $37, 7kg $41, 8kg $45, 9kg $49, 10kg $53
SINGAPORE (AUD) per kg. Charged per weight, not size. Airmail 2-4 business days.
1kg $36, 2kg $48, 3kg $55, 4kg $63 , 5kg $70
U.S.A (AUD) per kg. Charged per weight, not size. Airmail 5-7 business days.
1kg $24, 2kg $38, 3kg $51, 4kg $61 , 5kg $71
CANADA (AUD) per kg. Charged per weight, not size. Airmail 6-8 business days.
1kg $23, 2kg $38, 3kg $51, 4kg $61 , 5kg $71
U.K (AUD) per kg. Charged per weight, not size.
1kg Economy no tracking $23 5-6 days
1kg Economy with tracking $30 4-11 days
1kg Express with tracking $45 4-5 days
2kg Economy no tracking $39 5-6 days
2kg Economy with tracking $47 4-11 days
2kg Express with tracking $59 4-5 days
3kg Express with tracking $67 4-5 days
4kg Express with tracking $74 4-5 days
5kg Express with tracking $82 4-5 days
ISRAEL, SAUDI ARABIA (AUD) per kg. Charged per weight, not size. Airmail 3-10 business days. Signature on delivery.
1kg Economy with tracking $34 3-10 days
2kg Economy with tracking $56 3-10 days $65 for express 3-5 days
3kg EXPRESS with tracking $81 3-5 days
4kg EXPRESS with tracking $95 3-5 days
For larger orders that need to be shipped by sea, we will need to get a quote for you. Please email us with the products you are interested in, and we’ll arrange a quote for you.