IMPORTANT - USB Replacement Policy: UPDATED Sept 1, 2018
Our USB replacement policy covers faulty USBs only. It does not cover USBs that have been filled and given to your client. Please make sure you test your USBs AS SOON AS YOU RECEIVE THEM. If you find your USB is faulty on delivery, please contact us IMMEDIATELY, to arrange a replacement. All faulty USBs must be returned to our warehouse for inspection BEFORE a replacement will be supplied. If you do not agree with our replacement policy, please do not order from our store.
Replacement warranty period: 7 days from delivery. Your USB will NOT be replaced after 7 days from delivery.
ALL USBs are tested and formatted to ExFAT before they leave our warehouse.
Some of our USBs are USB3. (blue inside) It’s faster. But older computers might not have a USB3 port, so the computer might have trouble reading the files, causing it to APPEAR faulty. It’s important that our business provides the best quality products available for professional photographers and videographers. We will NOT be held responsible for USBs not working in old computers. It is your responsibility to check your USB port before you complete your purchase from our online store.
Our USBs are of the highest genuine quality on the market. When used correctly, they will perform to the highest of expectations. Please make sure you read, understand AND accept our replacement policy BEFORE you purchase products through our online store. Thanks. :)
IMPORTANT - Product refund & replacement policy:
Our product refund & replacement policy covers faulty products ONLY. It does not cover 'change of mind', products with incorrect printing, or damage made when a customer is inserting photos, preparing mats or putting a DIY album together. Your order is not printed until we have your final approval. So please take the time to make sure your proof is correct.
Please make sure you check your products AS SOON AS YOU RECEIVE THEM. If you find your products are faulty on delivery, please contact us IMMEDIATELY, to arrange a replacement. All faulty products must be returned to our warehouse for inspection BEFORE a replacement will be sent. Please email photos of the fault to us straight away. Click HERE to send us an email.
Product replacement warranty period: 24 hours after delivery. If your products are damaged, please email photos to us within 24 hours of delivery. If your parcel is damaged ON DELIVERY, please make sure you take photos BEFORE opening the parcel. The damage could have been caused in transit. We need to supply photographic evidence to the courier if we claim insurance. Your product will NOT be replaced after 24 hours from delivery, if you have not contacted us in the policy period.
Every product bought from our business has been checked, to make sure the product is high quality and not faulty. Please check it immediately.
Thank you again for your order!
The Photographer’s Toolbox team.